At The Shops at Willow Bend, you will find a new level of customer service. Our Concierge Center assures easy access to a wealth of information, gift certificates, pocket directories, and complimentary strollers and wheelchairs.

Our Concierge Center is located on the lower level, between the children's play area and Macy's.

Customer Services:

Baby Boot Camp
Bring your Baby. Get fit!

Attention PARENTS! Baby Boot Camp is a pre and postnatal fitness program offering cardio and strength training classes designed for mom with baby. We host classes at The Shops at Willow Bend every Wednesday morning from 9:15- 10:10 a.m. Any parent or caregiver of stroller age babies are welcome to attend. Classes focus on building strength, improving posture and balance, providing a great cardio workout and creating a new parent and playgroup network! Your first class is always free, so come and try it today! Join our program for less than $5 per class. Also offering private classes for you and your playgroup or mom's club. Contact Katy Adams at katy.adams@babybootcamp.com or 469.865.7649 for more information or to register.

You can also visit us at www.babybootcamp.com. Check out our upcoming events.

Mall Services:

  • Complimentary Shopping Bags - One shopping bag per day, per customer, with our compliments.

  • Complimentary Strollers - Strollers are available at the Concierge Center for no charge, including single and double strollers.

  • Complimentary Wheelchairs - Wheelchairs are available for no charge at the Concierge Center. We feature both traditional wheelchairs and electric wheelchairs. If you need assistance at an entrance, please use the Call For Assistance boxes or notify a security guard or a roving ambassador and a wheelchair will be delivered to you.

  • Covered Parking

  • Family Restrooms - Restrooms are located throughout The Shops at Willow Bend. There are men's, women's, and family restrooms in the food court, next to Which Wich. There are also men's, women's, and family restrooms on the lower level, in the corridor between XXI and Skechers. Women's, men's, and family restrooms are also on the upper level, in the corridor next to Victoria's Secret.

  • 24-Hour Security

  • Call For Assistance Boxes

  • The Concierge Center - The Concierge Center is located on the lower level, between the children's play area and Macy's, in front of Lady Foot Locker. The concierge center is available to assist you in any way and answer any questions you may have. Strollers, wheelchairs, directories, shopping bags, first aid, and other items may be found at the Concierge Center.

  • The Shops at Willow Bend Gift Cards - Available in denominations from $20 to $300. The purchase fee is $2.50 per card. Willow Bend gift cards are valid at all restaurants, stores or services that accept American Express, and at any Taubman mall across the country. We accept cash, American Express, Discover, MasterCard and Visa. For more information on the Willow Bend gift card or to check your balance, click here.

  • American Express Gift Cards are available in denominations of $25, $50 and $100 with service fees of $4, $5 and $6 respectively.

    Willow Bend gift cards and American Express gift cards are available at our Concierge Center on the lower level near Macy's. Plus, Willow Bend gift cards are now available for purchase online! Gift cards are sold online in denominations from $25 to $300. Click here to purchase online.

  • Oversized Elevators

  • Automatic Entry Doors

  • ATM Machines - We have multiple ATMs within the center for any cash needs you may have. The ATMs are provided by Bank of America, and are located on the lower and upper levels of the entrance to Parking Deck D, near Dillard's, the upper level of the entrance to Parking Deck F, near Macy's, the lower level at the entrance to Parking Lot G, the upper level at the entrance to Parking Deck A, and in the food court near Which Which.


  • Pay Telephones - Pay phones are available throughout The Shops at Willow Bend. Follow the overhead signs or the directory to the nearest one.