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The Shops at Willow Bend

The inspiration for The Shops at Willow Bend comes from the turn of the 20th century architecture and interior design's movement to "prairie-style". You can see it in the lush landscaping, soft lighting, rich wood, masonry, and etched glass.  You can feel it in the cascading fountains, the spacious parking garages, the openness of the walkways, and the comfortable and convenient seating.


One thing is certain: The Shops at Willow Bend is a shopping experience the way you would create it.

Today's Hours:

10:00 AM - 9:00 PM


6121 W Park Blvd., Plano, TX 75093

Phone Number:

(972) 202-4900


The Shops at Willow Bend is located in the bull's eye of one of the nation's most affluent and fastest growing suburban markets. 


The Shops at Willow Bend offers North Dallas customers a unique blend of Texas-style ambience and world-class shopping.  The center is anchored by Dillard’s, Macy’s and Neiman Marcus.  With stores like Coach, H&M, G by Guess, Banana Republic, American Eagle, Swarovski and Sephora everything you need is around the bend, The Shops at Willow Bend.  Plus, Restoration Hardware, Z Gallerie and Crate & Barrel make The Shops at Willow Bend the premier destination for stylish home décor.




Throughout the holiday season, visitors to The Shops at Willow Bend are transported to a winter wonderland when they step inside the spectacular holiday Ice Palace. Inspired by the magic of winter, the Ice Palace features a 30-foot globe encircled with a series of majestic arches and smaller globes that appear to be carved from ice.  Visitors will be immersed with magical vignettes of polar animal footage and, upon entering the largest dome, see and feel falling snow and a captivating video and light show.  Before leaving the Ice Palace, visitors will have the opportunity to have their photo taken on the Ice Throne and with the big guy himself.  Plus, each visitor will receive a free gift just for visiting.

Bring the family to enjoy one of the most beloved traditions of the season-a visit with Santa.  We’ll capture the moment with high-quality digital photos that will last for generations to come.  Photo keepsakes, frames and accessories are available to make your picture with Santa even more perfect.  Photo packages start at $22. 


Milk & Cookie Breaks

  • Monday - Saturday:  12:30 PM - 1:00 PM and 5:30 PM - 6:00 PM
  • Sunday:  3:00 PM - 3:30 PM

 Visit the Photos with Santa page for more information.

Presented locally by:  Mercedes-Benz of Plano



The Shops at Willow Bend will open at 6 AM on BLACK FRIDAY, November 28.  Black Friday is the official start of the shopping season 2014 and the day after Thanksgiving. The Shops at Willow Bend will be teeming with holiday excitement. Shoppers will rush from store to store, snapping up bargains and the top gifts of the season. Children will be thrilled to the delights of The Ice Palace when they stop to sit on Santa’s lap and whisper into his ear.   To add even more excitement to America’s favorite shopping day, The Shops at Willow Bend will give away “I survived Black Friday” totes to guests while supplies last beginning at 6:00 am.


The following retailers will open their doors early on Thanksgiving Day and Black Friday:


Thursday, November 27 at 6:00 PM:  Shoppers will need to enter through Macy's outdoor entrance.

Friday, November 28 at 12:00 AM:  Shoppers will be able to enter through any mall entrance starting at midnight.

Friday, November 28 at 4:30 AM:

Friday, November 28 at 5:00 AM:

Presented by:

Dec 1st - Dec 5th SANTA PAWS


Pet lovers, mark your calendars. The Shops at Willow Bend is rolling out the red carpet for our pet families this holiday season by offering pet photos with Santa for an entire week!  Owners are invited to bring cats and dogs to visit with Santa Claus in the Ice Palace from Monday, December 1 through Friday, December 5 from 10:00 am to 9:00 PM.


Please note Santa will take a milk and cookie break at 12:30 PM to 1:00 PM and 5:30 PM to 6:00 PM each day.  There will be pet costumes and a special treat for Fido to take home.


Visit the Pet Photos page for more information.


Presented by:

All pets must be on a leash or in a lightweight carrier and be up-to-date on shots. Pet owners can enter the mall through any mall entrance EXCEPT the Food Court.  Please enter through the EXIT of the Ice Palace located in Grand Court between Neiman Marcus and the Food Court.


Do you offer Holiday Gift Wrapping Service?

Yes, the Wrap Shoppe is located at the Food Court entrance along Chapel Hill Road.  The Wrap Shoppe offers holiday gift wrapping service that will take care of your entire holiday gift wrapping needs.  Each beautifully wrapped gift will bring cheer to your holiday season!  Please visit the Gift Wrapping page.

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Does The Shops at Willow Bend have Wi-Fi?

FREE Wi-Fi is now available throughout The Shops at Willow Bend.  Select .FREE_WillowBend on a Wi-Fi enabled device and enjoy the connection!
For instructions, view the Help Sheet or visit the Concierge Center for additional assistance.

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Where is the Concierge Center?

The Concierge Center is located on the lower level between Crate&Barrel and Macy's.

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Do you have a play area?

Yes, the Plano Playground is a gift from The Medical Center of Plano is located on the lower level near Crate&Barrel.

With a nod to Plano and its historic Haggard Park, the mall’s new 1,960-square-foot Plano Playground will welcome little ones with a gazebo. Once inside, they’ll enjoy climbing on the soft, one-of-a-kind play pieces including a water fountain, slide, sandbox, teeter totter, fire truck, ambulance and merry-go-round, all constructed of hand-sculpted, kid-friendly foam. Kids can rock and ride the mascots of local high schools -- Plano East, Plano West and Plano Senior High. A hot air balloon lights the play action from above.

Plano Playground is a gift to mall visitors from The Medical Center of Plano. Along with an interactive game wall that looks like the hospital, a scavenger hunt in the play area will feature hidden hospital icons for children to find, evoking the popular Highlights magazine often found in doctors’ offices.  

The multi-sensory play area includes sound-chip technology, adding surprise and delight to complete the experience. The play area is suitable for children 42 inches or shorter.

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Do you have a mall-walking program?

The Shops at Willow Bend and The Medical Center of Plano have joined forces to launch an official mall walking program called, Willow Bend Step. Mall walking is a great way to get exercise and have fun!  Sign-up today at the Concierge Center, located on the lower level near Macy's.

Mall Walking Hours

Monday-Saturday: 8am-9pm and Sunday: 10am-6pm.  Note that mall walking hours differ from normal shopping hours.

Mall Walking Maps

Walking both floors, including corridors, is equal to 1.5 miles.  Please consult our mall walking maps for the mileage of other walking paths.

Blood Pressure Checks

Free blood pressure checks are conducted by The Medical Center of Plano on the first and third Tuesday of the month.  Blood Pressure Checks are located on the lower level near the Concierge Center.

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Are strollers available for use?

Yes, strollers are available at the Concierge Center for no charge, including single and double strollers.

The Concierge Center is located on the lower level between Crate&Barrel and Macy's.

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Are wheelchairs available for use?

Yes, wheelchairs are available for no charge at the Concierge Center. The Concierge Center offers both traditional wheelchairs and electric wheelchairs.

Please call the Concierge Center at 972-202-7110 for a delivery of a wheelchair or electric wheelchair to an entrance.

The Concierge Center is located on the lower level between Crate&Barrel and Macy's.

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Where is the lost and found?

Please report any lost or found item to a Concierge ambassador or a Security officer.

Lost and found items are held in The Shops at Willow Bend Security Office. The security office is located on the lower level between Macy's and Crate&Barrel.

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What is your pet policy?

The only pets that are allowed in the center during mall hours are dogs that are small enough to be held in one hand or in a purse-sized pet carrier (ie: teacup or toy-sized breeds). Pets must be carried the entire time they are in the center. No pets are allowed within the Food Court or in/near any other food establishments located within the center at any time. Exceptions to the pet policy are made for service dogs only.

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Where are the restrooms?

Restrooms are located throughout The Shops at Willow Bend. There are men's, women's, and family restrooms in the food court, next to Which Wich. There are also men's, women's, and family restrooms on the lower level, in the corridor between Forever 21 and Skechers. Women's, men's, and family restrooms are also on the upper level, in the corridor between A'GACI and Victoria's Secret.

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Are there ATMs in The Shops at Willow Bend?

Yes, the ATM’s are provided by Bank of America, and are located on the lower and upper levels of the entrance to Parking Deck D, the lower level at the entrance to Parking Lot G, and in the food court by the restrooms.

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Where is the Security Office?

The Security office is located on the lower level between Crate&Barrel and Macy's and can be contacted at 972-202-7100.

The Shops at Willow Bend maintains a fully trained staff of professional Security officers who are available 24 hours a day, 7 days a week. They are available to help find lost vehicles, give jump-starts and escort shoppers to a vehicle. They are also extensively trained in the use of AED (automated External Defibrillator) and First Aid and are American Heart Association verified.

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What are the rules of conduct?

The Shops at Willow Bend is privately-owned property (“Property”).  The Shops at Willow Bend welcome all visitors who comply with the Rules of Conduct and other policies.  Willow Bend have established these Rules of Conduct to insure the safety and comfort of all visitors. 

The following are prohibited on the Property:

  1. Disorderly, intimidating, threatening, dangerous or disruptive conduct of any nature, including but not limited to: use of obscene or insulting language or gestures, loitering, running, yelling, fighting, throwing any objects, littering, playing radios or other audio devices, rollerblading, skateboarding, bicycling.
  2. Standing, walking, sitting or moving in such a way as to cause inconvenience to others, or in or on a prohibited area or object.
  3. Any act which could result in physical harm to persons or damage to property.
  4. Any act prohibited by local, state or federal laws or ordinances.
  5. Truancy.
  6. Possession of an open container or consumption of alcoholic beverages other than in licensed areas.
  7. Possession or consumption of illegal substances.
  8. Distribution of literature or other items, offering any item for sale, solicitation, conducting surveys, videotaping or photography, without, in each instance, the prior written consent of mall management under the mall’s Access Policy or other applicable policies.
  9. Visiting the center without shirt or shoes, or failing to be fully clothed. Wearing clothing that is, or in a manner that is, obscene, offensive to others, that may provoke a disturbance, or is otherwise inconsistent with a first-class, family oriented shopping center.
  10. Smoking in interior common areas, corridors or other prohibited areas.
  11. Possession of pets or other animals, except for service animals such as Leader Dogs.

The foregoing list of prohibited activities is not intended to be an exhaustive list of all prohibited activities on the Property, and management reserves the right to prohibit any activity or conduct which is detrimental to or inconsistent with a first-class, family oriented shopping center.  Management's interpretation of these Rules of Conduct is conclusive and binding.

Violators of these Rules of Conduct may be subject to expulsion, banning, and/or arrest for criminal trespass or for other violation of law.  Violators of banning orders may be subject to arrest and prosecution for criminal trespass.  These Rules of Conduct may be amended or changed at any time and are in addition to all other rules and policies pertaining to the Property.

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Santa Photo Operations Posted Nov 25th

The Santa Operations at The Shops at Willow Bend is looking for cheerful personalities for part time work! Do you smile readily? Is it easy for you to engage in conversations with anyone and everyone? Do you love the holiday season? Do you take pride in a job well done? Then this job is for you! We want a polished person who can work well with the public and enjoy meeting their needs.

The position starts now through December 24, 2014.  Looking to hire associates with day availability for Monday through Friday. Training is offered and a background in sales and service is recommended.

Please contact Wanda Williams, Cherry Hill Photo District Manager at to set-up an interview.


The Shops at Willow Bend offers spacious parking garages and lots.

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